What gets in the way, by industry.
Every kind of business loses customers in its own way. Pick yours to see the problems that come up most, what you can fix yourself, and the fixed-price fixes that suit it.
- Industries
- 28
- Problem pages
- 83
- Guides
- 20
- Written by
- Sammy Morgan, Chichester
Trades and home services
- Plumbers
M1 Studio builds websites for plumbers and heating engineers, sets up your Google Business Profile, and texts back the calls you miss while you’re under a sink. Your registrations, such as Gas Safe or WaterSafe, sit where customers can see them.
- Electricians
M1 Studio builds websites for electricians, sorts out your Google Business Profile and sets up follow-up for the calls you can’t take on a job. Your NICEIC or NAPIT registration and the work you do, from rewires to landlord EICRs, are laid out clearly for the people checking you.
- Roofers
M1 Studio builds websites and Google profiles for roofers that show who you are, where you’re based and the roofs you’ve done. That matters in a trade where homeowners are wary of doorstep callers after every storm.
- Builders
M1 Studio builds websites for building firms that show your finished projects properly and make it easy for homeowners to ask for a quote. It also sets up the follow-up that keeps a slow, big-ticket decision moving.
- Landscapers
M1 Studio builds websites and Google profiles for landscapers and gardeners that show your gardens at their best and make it clear what you do. Design and build projects and regular maintenance rounds each get their own page.
- Cleaning businesses
M1 Studio builds websites and follow-up systems for cleaning businesses, whether you do domestic, commercial or end-of-tenancy work. Your insurance, vetting and key handling are made clear, because that’s what people check before letting you in.
- Removal companies
M1 Studio builds websites for removal companies that turn a visit into a survey booking, and sets up follow-up so quotes don’t go quiet while the customer waits for a completion date. Your reviews, insurance and any BAR membership sit where nervous movers look.
- Locksmiths
M1 Studio builds websites and Google profiles for independent locksmiths that make it obvious you’re a real, local business, and texts back the calls you miss. That matters in a trade where national call centres often pose as the local locksmith.
- Pest control businesses
M1 Studio builds websites and Google profiles for pest control businesses, and texts back the urgent calls you miss while you’re on a job. It also sets up follow-up for commercial contract quotes, the steady work that carries you through the quiet months.
Clinics
- Dental practices
M1 Studio builds websites for dental practices with clear treatment pages, straight answers for private and NHS patients, and the practice details GDC guidance expects. It also sets up follow-up so enquiries about implants or aligners get a quick, personal reply.
- Physiotherapy clinics
M1 Studio builds websites and booking set-ups for physiotherapy clinics that show your HCPC registration, explain self-pay and insured routes, and let patients book without phoning. Reminders go out before each appointment on their own.
- Aesthetics clinics
M1 Studio builds websites for aesthetics clinics that focus on consultations rather than products, in line with UK advertising rules, and take consultation deposits online. They work alongside the Instagram account where many of your clients first find you.
Fitness
- Gyms and fitness studios
M1 Studio builds websites for gyms and fitness studios with clear membership options, trial passes people can claim from their phone, and follow-up for the enquiries that arrive after you’ve closed. It works alongside class booking software like Glofox or TeamUp rather than replacing it.
- Personal trainers
M1 Studio builds websites for personal trainers that explain your packages, show your credentials and book the first consultation call. It suits sole traders whether you train clients in a gym, outdoors or in their homes.
- Martial arts and boxing clubs
M1 Studio builds websites for martial arts and boxing clubs that make it easy for parents and adults to find the right class and book a trial. Safeguarding, coach checks and affiliations are shown clearly, because parents look for them first.
Sport
- Sports academies
M1 Studio builds websites for sports academies and coaching businesses that make course routes, term dates and holiday camps clear to parents and players. Enquiring or enrolling is easy from a phone.
Beauty and hair
- Hair and beauty salons
M1 Studio builds websites for hair salons, beauty salons, nail bars and barbers that link to your booking platform, show your work and explain your deposit and patch test rules. It also sets up review requests and a text back for calls that come in while you’re with a client.
Hospitality
- Restaurants, cafes and pubs
M1 Studio builds websites for restaurants, cafes and pubs with menus that read properly on a phone, table booking built in and allergen information that’s easy to find. It also keeps your Google profile, hours and photos correct.
- Holiday lets and B&Bs
M1 Studio builds websites for holiday lets, B&Bs and guest houses where guests can check availability and book direct, with your deposit and cancellation rules shown clearly. It works alongside Airbnb and Booking.com, not instead of them.
Property
- Estate and letting agents
M1 Studio builds websites for independent estate and letting agents that are made to win vendors and landlords, with valuation requests at the centre. Buyers and tenants mostly search on Rightmove and Zoopla, so your own site has a different job.
Weddings and events
- Wedding businesses
M1 Studio builds websites for wedding venues, photographers, caterers and other suppliers that show your work well and answer couples’ first questions, including price. It also makes sure every enquiry gets a clear, quick reply.
Education and childcare
- Driving schools
M1 Studio builds websites for driving instructors and driving schools, sets up your Google Business Profile and texts back the calls you miss while you’re teaching. Your ADI status, your areas and your prices sit where learners and their parents can see them.
- Tutors
M1 Studio builds websites and enquiry pages for private tutors and tuition centres that answer what parents ask before they get in touch. Subjects, levels, exam boards, prices, online or in person and your DBS certificate are laid out clearly, with an easy way to book a trial lesson.
- Nurseries and childminders
M1 Studio builds websites for nurseries, preschools and childminders that answer what parents ask before they visit: fees, funded hours, sessions, places and your latest Ofsted report. It also makes sure calls and visit requests don’t get lost while you’re busy with the children.
Pets
- Dog groomers
M1 Studio sets up online booking with deposits, reminders and missed-call text-back for dog groomers, so the diary stays full and calls don’t go unanswered while your hands are busy. It also builds websites and Google profiles that show your work, your prices and the area you cover.
Professional services
- Accountants and bookkeepers
M1 Studio builds websites for small accountancy and bookkeeping practices that set out your packages and fees clearly and make it easy for a sole trader or small company to get in touch. It also sets up follow-up, so a proposal you send doesn’t sit unanswered.
- Solicitors
M1 Studio builds websites for high street law firms with clear pages for each practice area and a quick, tidy route from first enquiry to a call back. Your firm stays responsible for its own regulatory compliance: M1 builds what the firm specifies and gives no legal or regulatory advice.
Motoring
- Car garages and MOT centres
M1 Studio builds websites for independent garages and MOT centres with online booking, reminders that cut empty test slots, and follow-up for repair quotes. It also sets up review requests, so drivers can see what other local customers thought.
Or start from the problem.
- How do I stop losing customers from missed calls?
A call you miss while you’re busy often becomes a job for whoever answers next.
- How do I stop customers not turning up?
An empty slot you held for someone is time you can’t sell again.
- Why is my business not showing on Google Maps?
If you’re not in the map results, most local searchers never see you.
- How do I get more Google reviews?
People compare reviews before they call, and a thin or old set loses to a busy one.
- Why is my website not getting enquiries?
Visitors arrive, look, and leave without calling or filling in the form.
- How much does a website cost in the UK?
Prices run from a DIY monthly fee to tens of thousands, and it’s hard to tell what you need.
- How do I follow up a quote without being pushy?
You price the job, send the quote, and never hear back, so the work goes to whoever followed up.
- Put a number on it
Calculators for what missed calls and no-shows might cost you, and what your website should cost. Your figures stay in your browser.
- What does that word mean?
Plain-English definitions of the website, local search and follow-up terms you’ll hear.
Know what to fix. Then decide.
Sammy writes down what’s holding your business back and what to fix first. The Foundation Blueprint is yours within 5 working days of your answers.
From £200No VAT, one payment through Stripe
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