How should an electrician follow up a quote for a rewire or EV charger?
Follow up two or three days after sending the quote with a short, useful message, and once more about a week later, then close it politely if you hear nothing. Rewires, consumer unit upgrades and EV charger installs get compared on price, so showing what your quote includes, and what a cheaper one may leave out, is often what wins the job.
By Sammy Morgan, who runs M1 Studio in Chichester. Updated .
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- Industry
- Electricians
- Problem
- Quotes that go quiet
- The fix
- Missed-Call Rescue, £800
- Do it yourself?
- Yes, the first steps below
Why it happens to electricians.
- Quotes that look alike aren’t
- A consumer unit change can turn up faults on existing circuits that trip the new protective devices. One quote allows for finding and fixing them, another doesn’t mention it, and the customer can’t see why the prices differ.
- EV chargers get shopped like gadgets
- Customers compare local installers with national ones offered alongside their car or energy tariff. They go quiet while they read reviews and wait for other prices.
- Rewires are disruptive
- Floorboards up, walls chased, rooms emptied. Families put the decision off around holidays and school terms, even when they’ve chosen you.
- Landlord work stalls in the middle
- Remedial work from an EICR often goes through a letting agent, who waits on the landlord to approve it. The quote sits between them, not with you.
What to do, in order.
Put the Part P detail on the quote
Say the work is notifiable and that you self-certify it through your scheme, such as NICEIC or NAPIT, so the customer gets an Electrical Installation Certificate and a Building Regulations completion certificate. It shows what they’re paying for.
List what’s in and what’s out
Testing, fault finding, making good, removing the old board, the charger make and model and where the cable runs. A clear list answers the “why is yours more?” question before it’s asked.
Follow up twice with something useful
After 2 or 3 days: “Any questions on the quote?” About a week later: your next start date. Then ask whether to close it.
Help the agent get approval
For landlord remedials, send the agent a short summary they can forward, with the items the report lists and the date they need doing by.
Keep every quote on one list
Missed-Call Rescue keeps each enquiry in a simple list with automatic reminders, so domestic and landlord quotes both get chased.
Where M1 can do it for you.
Fixed prices, or a fixed quote before any work starts. No VAT is charged. Any running costs are listed before you agree.
- Missed-Call Rescue £800
One list of enquiries and quotes with automatic reminders, so rewire, EV charger and landlord quotes all get followed up.
Missed calls get a text back, automatically.
- Sales Call Kit £800
A script for the follow-up call and answers to objections like “the national installer was cheaper”.
Know what to say on every sales call, and who to call.
- Growth Build from £6,500
A new website with a page per service and area, plus a CRM with reminders and missed-call text-back built in.
Turn enquiries into bookings.
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Before you decide.
Something else? Ask Sammy on WhatsApp.
What should I say when I follow up an electrical quote?
Keep it short and give them a reason to reply. For example: “Hi, just checking the consumer unit quote made sense. I’ve got a start date on the 14th if that suits, and I’m happy to talk through what’s included.” The guide to following up a quote has more examples.
Should I drop my price when a quote goes quiet?
Not first. Ask what they’re comparing. Often the cheaper quote leaves out testing, fault finding or certification, and once the customer sees that, price matters less. Drop the price only if the jobs really match and you still want it.
Do landlords have a deadline for EICR remedial work?
In England, where an EICR says remedial work or further investigation is needed, the landlord must have it done within 28 days, or sooner if the report says so. Mentioning that date politely in your follow-up is useful, not pushy. M1 doesn’t give legal advice; the landlord’s duties are set out in guidance on GOV.UK.
Keep reading.
Know what to fix. Then decide.
Sammy writes down what’s holding your business back and what to fix first. The Foundation Blueprint is yours within 5 working days of your answers.
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