How should a pest control business follow up commercial contract quotes?
Send the quote within a day of the survey, with the visit schedule, the records you’ll provide and a clear monthly or annual price, then follow up a few days later and again the week after. Food businesses and property managers often need someone else to sign off, so give them a quote that’s easy to pass on.
By Sammy Morgan, who runs M1 Studio in Chichester. Updated .
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- Industry
- Pest control businesses
- Problem
- Quotes that go quiet
- The fix
- Missed-Call Rescue, £800
- Do it yourself?
- Yes, the first steps below
Why it happens to pest control businesses.
- The buyer isn’t always the decider
- The restaurant manager or the letting agent asks for the quote, but an owner, head office or landlord signs it off. If your quote is hard to forward, it stalls.
- Records matter as much as price
- Food hygiene rules require food businesses to have adequate procedures to control pests, and many want visit reports they can show an inspector. A quote that only gives a price leaves that question open.
- There’s usually a current contractor
- Many commercial buyers already have a contract. Switching means ending one and starting another, so they put it off unless someone follows up.
- Domestic jobs go quiet too
- A homeowner who wanted a quote for proofing after a mouse problem often goes quiet once the immediate problem is gone.
What to do, in order.
Quote the same or next day
Send it while the survey is fresh, with photos of what you found and what you recommend.
Make it easy to forward
One page: visit frequency, what each visit includes, the reports they get, your BPCA or other membership, your insurance and the price.
Follow up with something useful
A few days later, ask if the decision maker has questions. A week later, offer a short call or a start date.
Keep every open quote in one list
Business, contact, date sent, value and next follow-up date. Contracts are worth too much to leave to memory.
Get help where it fits
Missed-Call Rescue (£800) gives you a simple CRM with reminders. The Sales Call Kit (£800) adds a script, objection answers and a researched list of local businesses to approach. Text and app fees for Missed-Call Rescue are paid at cost or directly by you, and listed before you agree.
Where M1 can do it for you.
Fixed prices, or a fixed quote before any work starts. No VAT is charged. Any running costs are listed before you agree.
- Missed-Call Rescue £800
Every open contract and domestic quote sits in one list with reminders, and missed calls from buyers get a text back.
Missed calls get a text back, automatically.
- Sales Call Kit £800
A script and answers to objections like “we already have a contractor”, plus a researched list of food businesses and property managers near you.
Know what to say on every sales call, and who to call.
- Growth Build from £6,500
A new website with a commercial contracts page, a CRM and follow-up reminders, for firms ready to replace their site too.
Turn enquiries into bookings.
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Before you decide.
Something else? Ask Sammy on WhatsApp.
How often should I follow up a contract quote?
Two or three times over two or three weeks, each with something useful, like an answer to a question or a start date. The guide to following up a quote has wording you can adapt.
What should a commercial pest control quote include?
Visit frequency, what’s checked on each visit, how call-outs between visits work, the reports you provide, your memberships and insurance, and the price. What the business needs for its own food safety records is for them to confirm.
Is the Sales Call Kit only for cold calling?
No. The script is written for your business, so it can be written for calls to people who asked for a quote and went quiet, as well as new contacts. See the Sales Call Kit.
Keep reading.
Know what to fix. Then decide.
Sammy writes down what’s holding your business back and what to fix first. The Foundation Blueprint is yours within 5 working days of your answers.
From £200No VAT, one payment through Stripe
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