Websites and quote follow-up for removal companies
M1 Studio builds websites for removal companies that turn a visit into a survey booking, and sets up follow-up so quotes don’t go quiet while the customer waits for a completion date. Your reviews, insurance and any BAR membership sit where nervous movers look.
By Sammy Morgan, who runs M1 Studio in Chichester. Updated .
- For
- Removal companies
- Fixes from
- £800, no VAT
- Problem pages
- 3
- Group
- Trades and home services
What gets in the way for removal companies.
- Quotes that go quiet
- You’ve done the survey and sent the quote, then nothing. The customer is often waiting on solicitors, not ignoring you, and the firm that checks in at the right time is the one they remember.
- Dates that move
- Completion days slip, chains break and moves pile onto the same Fridays and month ends. A quote with no follow-up can lose the date to whoever confirms first.
- Calls missed on moving day
- Your crew is loading the van and you’re on the road. New enquiries ring out, and people planning a move ring the next firm.
- Trust you have to earn online
- Handing over a whole house is a big ask. Recent reviews, clear insurance details and membership of a trade body such as BAR help a stranger feel safe booking you.
How your customers choose.
People moving house usually get a few removal quotes, found through a search like “removals near me”, a recommendation from their estate agent or a quote comparison site. For anything bigger than a small flat, the firm often does a survey, in person or by video call, to work out the volume and the price. Then there’s a wait: in England and Wales the moving day usually depends on the completion date, which is fixed when contracts are exchanged and can come at short notice. During that wait customers compare quotes, read reviews and look for signs you’re safe to trust with everything they own, such as your insurance cover and whether you belong to the British Association of Removers (BAR).
Problems, answered for removal companies.
What fits removal companies.
Fixed prices, or a fixed quote before any work starts. No VAT is charged.
- Growth Build from £6,500
A new site with a CRM, so every survey and quote gets a follow-up reminder, plus missed-call text-back and a page for each area you cover.
Turn enquiries into bookings.
- Missed-Call Rescue £800
Calls you miss on a move get a text back, every enquiry goes into one simple list, and reminders go out automatically.
Missed calls get a text back, automatically.
- Enquiry Quiz £1,800
A short quiz on your site, such as a move-size checker, that gives people a useful answer and sends their details and moving date to you.
A short quiz that gives visitors an answer, and gives you their details.
- Local Search Fix £800
Your Google profile filled in with your services and areas, and review requests sent to every customer after their move.
Look right when locals search for what you do.
Before you decide.
Something else? Ask Sammy on WhatsApp.
Should my removals website show BAR membership?
If you’re a member, yes. BAR says its members follow a code of practice, are audited each year and offer a scheme that protects money customers pay in advance, which answers the worries nervous movers have. Check your wording against BAR’s own description, and never show a logo you aren’t entitled to. See how removal firms get more reviews for the other half of trust.
How should I follow up a removals quote?
Ask about their likely completion date when you quote, then check in around the points that matter: after exchange, and a week or two before the date. Each message should help, for example by offering packing materials or confirming what’s included. The page on removal quotes that go quiet goes through it, and the guide to following up a quote covers doing it without being pushy.
Do video surveys work for quoting?
For many moves they do: the customer walks round with their phone and you see the rooms, the access and the loft. Offering a video survey on your website, with a simple form to request one, makes it an easy first step. An Enquiry Page can give video surveys their own page, with a form that reaches you straight away.
Also useful.
Know what to fix. Then decide.
Sammy writes down what’s holding your business back and what to fix first. The Foundation Blueprint is yours within 5 working days of your answers.
From £200No VAT, one payment through Stripe
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