How do removal companies stop losing jobs to missed calls?
Send an automatic text to every missed call saying you’re on a move today, when you’ll ring back, and asking for the moving date and the size of the property. People planning a move often ring several firms, and the one that replies first with a sensible question is well placed to get the survey.
By Sammy Morgan, who runs M1 Studio in Chichester. Updated .
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- Industry
- Removal companies
- Problem
- Missed calls
- The fix
- Missed-Call Rescue, £800
- Do it yourself?
- Yes, the first steps below
Why it happens to removal companies.
- Moving days are all hands
- On a move you’re lifting, driving or running the crew. The phone isn’t the priority, and it shouldn’t be.
- Busy days bunch together
- Fridays and month ends are often when completions happen, and when you’re least able to answer.
- Callers ring several firms
- Moving is stressful and customers want quotes fast. If you don’t answer, the next firm on the list might.
- Short-notice moves need a quick yes
- When completion is set for next week, the customer books whoever can confirm the date first.
What to do, in order.
Record a useful voicemail
Your firm’s name, that you’re on a move, when you’ll call back, and a request to text the moving date and postcodes.
Ask for the key facts by text
Moving date, from and to postcodes, property size, and whether they need packing or storage.
Offer a video survey
A link to request one can turn a missed call into a booked survey without waiting for you to ring back.
Call back by urgency
Moves in the next fortnight first, then the rest.
Automate the text back
Missed-Call Rescue texts every caller you miss, logs each enquiry in one simple list and sends automatic reminders.
Where M1 can do it for you.
Fixed prices, or a fixed quote before any work starts. No VAT is charged. Any running costs are listed before you agree.
- Missed-Call Rescue £800
It texts every caller you miss on a move, asks for the date and postcodes, and keeps every enquiry in one list.
Missed calls get a text back, automatically.
- Website Chat Assistant £1,800
It answers evening questions about areas, packing and storage on your website, then hands the person to you on WhatsApp.
Questions answered day and night, then passed to you on WhatsApp.
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Before you decide.
Something else? Ask Sammy on WhatsApp.
What should the text say?
For example: “Sorry we missed you, we’re on a move today. Reply with your moving date and both postcodes and we’ll call you back this evening.” Use a real time and keep to it. See what to text when you miss a call.
What does missed-call text-back cost?
Missed-Call Rescue is a fixed £800 to set up, paid half to start and half at launch. Text and app fees are paid at cost or directly by you, and listed before you agree. The missed-call cost calculator helps you weigh it up.
Can it tell urgent moves from later ones?
The text asks for the moving date, and every reply lands in one simple list (a CRM), so you can ring the short-notice moves first.
Keep reading.
Know what to fix. Then decide.
Sammy writes down what’s holding your business back and what to fix first. The Foundation Blueprint is yours within 5 working days of your answers.
From £200No VAT, one payment through Stripe
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