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Where are your bookings leaking?

Answer six quick questions about how people find you, get in touch and book a session, class or course. You see where new clients are most likely to drop out before they book, and what to fix first.

By Sammy Morgan, who runs M1 Studio in Chichester. Updated .

Start the check Ask Sammy (opens WhatsApp)
Questions
6
Time
About 3 minutes
Email needed
No
Made for
Sessions, classes and courses

The check.

Answer honestly for how things run today. Your answers stay in this browser.

0 of 7 answered

What do you run?
Can a new client see what a first session or class costs, and what it involves, without messaging you?Offer
Does your Google profile show your sessions or classes, recent photos and a review from the last month?Getting found
Could a new client book and pay for a first session on their phone in under a minute, without messaging you?Website
When you miss a call or message mid-session, does the person get a reply within 5 minutes (an auto-text counts)?Follow-up
Do clients get a reminder before every session, with a deposit or cancellation rule that covers late no-shows?Follow-up
When a block, course or membership ends, does the client hear from you with the next date and price?Repeat and referral

If you’d rather it was done for you.

Fixed prices, or a fixed quote before any work starts. No VAT is charged. Any running costs are listed before you agree.

  • Online Booking & Deposits £1,800

    Booking and payment on your website for sessions, classes and courses, with reminders and your cancellation rule shown at booking. £1,800 fixed; the booking tool and card fees are paid by you.

    Bookings taken online, with a deposit paid up front.

  • Missed-Call Rescue £800

    Texts everyone whose call you miss while you’re coaching or teaching, with your booking link, and keeps every enquiry in one list. £800 fixed; text and app fees paid at cost.

    Missed calls get a text back, automatically.

  • Enquiry Quiz £1,800

    A few questions about level, goals and times that point a newcomer to the right session or course, so they don’t have to message to ask.

    A short quiz that gives visitors an answer, and gives you their details.

Before you decide.

Something else? Ask Sammy on WhatsApp.

Who is the leak check for?

Owner-run sport, fitness and training businesses that sell sessions, classes, memberships or courses: coaches, studios, clubs, therapists and course providers. Gyms and personal trainers can use it too.

How is it different from the Enquiry Leak Scorecard?

The leak check is six questions about booking, for sport, fitness and training. The Enquiry Leak Scorecard is twelve questions and works for any kind of business.

Is the result a diagnosis of my business?

No. It points to the most likely leak from your own answers. Your booking system, your call log and your messages will tell you more, and the result says what to check.

Are my answers sent anywhere?

No, not unless you ask for an email copy. The check scores your answers in your browser. If you do ask for the email, your answers go with it so Sammy can send your results, and you won’t be added to a mailing list unless you tick that box too.

Read next.

Know what to fix. Then decide.

Sammy writes down what’s holding your business back and what to fix first. The Foundation Blueprint is yours within 5 working days of your answers.

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