How should a removal company follow up quotes that go quiet?
Ask for the expected completion date when you quote, then follow up around the moments that matter: exchange of contracts, and a week or two before the move. Many quiet customers are waiting on solicitors, not ignoring you, so a short, useful check-in keeps you first in line when the date is set.
By Sammy Morgan, who runs M1 Studio in Chichester. Updated .
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- Industry
- Removal companies
- Problem
- Quotes that go quiet
- The fix
- Growth Build, from £6,500
- Do it yourself?
- Yes, the first steps below
Why it happens to removal companies.
- The date isn’t theirs to set
- In England and Wales the move usually happens on completion day, which is fixed at exchange and can come at short notice. Customers can’t book until they know it.
- They got more than one quote
- Movers often get a few quotes after surveys. The firm that stays in touch helpfully, without pressure, stands out.
- Surveys cost you time
- A home or video survey takes real time. Quotes that are never followed up waste it.
- Popular dates fill up
- Fridays and month ends are often in demand for completions, so a customer who confirms late may find you’re already booked.
What to do, in order.
Ask the right questions at the survey
Expected exchange and completion dates, how long the chain is, and how firm the date feels.
Send the quote fast
The same day or the next, with what’s included, your insurance cover and how to book.
Follow up on their timeline
A check-in a few days after the quote, then again when they expect to exchange.
Offer something useful each time
Packing materials, a packing service, or storage if the completion dates in the chain don’t line up.
Keep every quote in one list
The Growth Build includes a CRM with reminders, so every open quote gets a follow-up, plus missed-call text-back and a page for each area you cover.
Where M1 can do it for you.
Fixed prices, or a fixed quote before any work starts. No VAT is charged. Any running costs are listed before you agree.
- Growth Build from £6,500
A new site with a CRM and reminders, so every survey and quote gets followed up at the right point in the move.
Turn enquiries into bookings.
- Missed-Call Rescue £800
One simple list for every enquiry with automatic reminders, if your site is fine and you just need the follow-up.
Missed calls get a text back, automatically.
- Sales Call Kit £800
A sales call script written for your firm, and answers to objections removal firms hear, such as “another firm was cheaper”.
Know what to say on every sales call, and who to call.
Want to check the rest of your business first? Take the free Scorecard: 12 questions, about 3 minutes.
Before you decide.
Something else? Ask Sammy on WhatsApp.
How many times should I follow up a removals quote?
Two or three well-timed messages are usually enough: after the quote, around exchange, and before the date if they haven’t booked. Stop if they say no. See how to follow up a quote.
Should I take a deposit to hold a date?
Many removal firms take a deposit to confirm a booking. If you’re a BAR member, BAR runs a scheme that protects money customers pay in advance, which is worth saying. Set out what happens to the deposit if completion moves. M1 doesn’t give legal advice on your terms. See websites for removal companies.
What does a Growth Build cost?
The Growth Build starts from £6,500, with a fixed-price proposal before any work starts. If you only need the follow-up, Missed-Call Rescue includes a simple CRM and reminders for £800.
Keep reading.
Know what to fix. Then decide.
Sammy writes down what’s holding your business back and what to fix first. The Foundation Blueprint is yours within 5 working days of your answers.
From £200No VAT, one payment through Stripe
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