How can a removal company get more Google reviews?
Ask every customer for a Google review once the last box is in, then send your direct review link by text that evening, when they’re settling in. People hiring a removal firm are trusting you with everything they own, so recent reviews that mention care, timing and the crew carry real weight.
By Sammy Morgan, who runs M1 Studio in Chichester. Updated .
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- Industry
- Removal companies
- Problem
- Too few Google reviews
- The fix
- Local Search Fix, £800
- Do it yourself?
- Yes, the first steps below
Why it happens to removal companies.
- Trust is the whole sale
- A stranger is about to carry everything a family owns. Reviews are how they decide whether that stranger is you.
- Customers move once and move on
- People move only occasionally, so a customer rarely thinks about you again unless you ask on the day.
- Reviews end up on quote sites
- Reviews left on comparison and quote sites stay there. Google reviews are the ones people see when they search your name or “removals near me”.
- Breakages happen
- Even careful firms get the odd breakage. A calm public reply to a complaint, and a fair claims process, show new customers how you handle problems.
What to do, in order.
Get your review link
Copy it from your Google Business Profile and save it where the office and crew leads can send it.
Let the crew mention it
At the end of the move, the crew lead thanks the customer and says a short text is coming.
Send the link the same evening
One short message with the link. Ask every customer the same way.
Stay within Google’s rules
No discounts or prize draws for reviews, and no asking only the customers you think were happiest.
Automate the ask
The Local Search Fix fills in your Google profile and sets up review requests to every customer.
Where M1 can do it for you.
Fixed prices, or a fixed quote before any work starts. No VAT is charged. Any running costs are listed before you agree.
- Local Search Fix £800
Your Google profile filled in with services and areas, and review requests to every customer after their move.
Look right when locals search for what you do.
- Missed-Call Rescue £800
Review requests alongside missed-call text-back and one list for every enquiry.
Missed calls get a text back, automatically.
Want to check the rest of your business first? Take the free Scorecard: 12 questions, about 3 minutes.
Before you decide.
Something else? Ask Sammy on WhatsApp.
How should I reply to a review about damage?
Quickly and calmly. Apologise for the experience, explain how to raise a claim and invite them to contact you directly. Don’t argue the details in public. See the Google reviews guide.
Does BAR membership help with trust as well as reviews?
They work together. Membership of the British Association of Removers shows you follow its code of practice, and reviews show what customers say about you. Show both on your website and Google profile. See websites for removal companies.
What does the Local Search Fix cost?
It’s a fixed £800, paid half to start and half at launch. See what’s included.
Keep reading.
Know what to fix. Then decide.
Sammy writes down what’s holding your business back and what to fix first. The Foundation Blueprint is yours within 5 working days of your answers.
From £200No VAT, one payment through Stripe
Not ready yet? Take the free Scorecard, 3 minutes.