How can a salon stop missing calls while stylists are with clients?
Send every missed caller an automatic text with your Fresha, Treatwell or Phorest booking link and say when you’ll ring back. Most callers only want a time or a price, so a link lets them book straight away instead of waiting until your last client leaves.
By Sammy Morgan, who runs M1 Studio in Chichester. Updated .
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- Industry
- Hair and beauty salons
- Problem
- Missed calls
- The fix
- Missed-Call Rescue, £800
- Do it yourself?
- Yes, the first steps below
Why it happens to hair and beauty salons.
- Hands are busy
- Foils in, clippers running, a client at the basin. Stopping to answer is rude to the person in the chair, so the phone rings out.
- Small teams, no receptionist
- In many salons and barbers every person is booked with clients. Nobody is spare to cover the phone at busy times.
- New clients have set questions
- Price for colour, whether they need a patch test, and whether a certain stylist has space. All easy to answer with a link to the right page.
- The next salon is a tap away
- On Google Maps several salons show side by side. If yours doesn’t answer, the caller rings the next one.
What to do, in order.
Check your booking page
Make sure your booking platform shows current services, prices and each stylist’s availability, so the link does the work.
Explain patch tests online
Which services need one, how far ahead (commonly 48 hours before colour, following the product manufacturer’s instructions) and how to book it.
Write the text
For example: “Sorry we missed you, we’re with clients. Book here, colour prices and patch test info are here, and we’ll call back after 3pm.”
Ring back at quiet times
Set a regular call-back slot between clients and stick to it.
Automate the text back
Missed-Call Rescue texts every missed caller with your booking link, keeps each enquiry in one list and sends review requests.
Where M1 can do it for you.
Fixed prices, or a fixed quote before any work starts. No VAT is charged. Any running costs are listed before you agree.
- Missed-Call Rescue £800
Every call you miss mid-appointment gets a text with your booking link, and happy clients get a review request afterwards.
Missed calls get a text back, automatically.
- Website Chat Assistant £1,800
It answers late-night questions about prices, patch tests and stylists on your website, then hands people to you on WhatsApp.
Questions answered day and night, then passed to you on WhatsApp.
- Online Booking & Deposits £1,800
If you don’t yet take bookings online, it adds booking, deposits and reminders to your website, so missed callers can book with a deposit.
Bookings taken online, with a deposit paid up front.
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Before you decide.
Something else? Ask Sammy on WhatsApp.
Will a text back work with Fresha or Treatwell?
Yes. The text simply links to your booking page on whichever platform you use. Nothing about your bookings changes.
Won’t clients find an automatic text impersonal?
Not if it sounds like you and is useful. A friendly text with a booking link beats an unanswered phone. Say who it’s from and when you’ll call.
What does it cost to run?
Missed-Call Rescue is a fixed £800. Text and app fees are paid at cost or directly by you, and listed before you agree. The missed call cost calculator shows what unanswered calls may be costing you.
Keep reading.
Know what to fix. Then decide.
Sammy writes down what’s holding your business back and what to fix first. The Foundation Blueprint is yours within 5 working days of your answers.
From £200No VAT, one payment through Stripe
Not ready yet? Take the free Scorecard, 3 minutes.