Websites and online booking for physiotherapy clinics
M1 Studio builds websites and booking set-ups for physiotherapy clinics that show your HCPC registration, explain self-pay and insured routes, and let patients book without phoning. Reminders go out before each appointment on their own.
By Sammy Morgan, who runs M1 Studio in Chichester. Updated .
- For
- Physiotherapy clinics
- Fixes from
- £800, no VAT
- Problem pages
- 3
- Group
- Clinics
What gets in the way for physiotherapy clinics.
- Self-pay and insured patients need different answers
- Self-pay patients want prices and times. Insured patients need to know whether you’re recognised by their insurer and what they need before booking, such as an authorisation code. One vague page leaves both of them ringing to ask.
- Missed appointments
- A no-show is a treatment slot you can’t fill at short notice. Reminders, and a deposit or cancellation policy shown when people book, make expectations clear.
- Block bookings sold by hand
- A course of treatment works better booked as a block, but if booking means phone calls, patients book one session at a time and drift off.
- Registration hidden away
- “Physiotherapist” is a protected title, and patients can check the HCPC register. Showing each clinician’s HCPC number and specialism builds trust before the first visit.
How your customers choose.
People find a physio when something hurts, often after a GP suggests it or a friend recommends someone. They search for the problem and the town, like “back pain physio Chichester”, and check you’re HCPC registered, what a first session costs and whether you work with their health insurer. Runners and gym-goers often come for sports massage first and stay for physio. Many would rather book online in the evening than ring during the day.
Problems, answered for physiotherapy clinics.
What fits physiotherapy clinics.
Fixed prices, or a fixed quote before any work starts. No VAT is charged.
- Online Booking & Deposits £1,800
Patients book and pay a deposit online, reminders go out before each session, and your cancellation rules are shown when they book.
Bookings taken online, with a deposit paid up front.
- Foundation Build from £3,500
A site with pages for the conditions you treat, your team’s HCPC details, clear self-pay prices and the insurers you work with.
Show up locally, look the part.
- Missed-Call Rescue £800
Calls missed during a treatment session get a text back, so patients know you’ll reply after the appointment.
Missed calls get a text back, automatically.
- Local Search Fix £800
Your Google profile listing physio, sports massage and the conditions you treat, with review requests after appointments.
Look right when locals search for what you do.
Before you decide.
Something else? Ask Sammy on WhatsApp.
Can patients book a block of sessions online?
Many booking tools can sell a course of sessions as a package. It depends on the tool you use, so Sammy checks what yours can do before anything is set up.
Should a physio website show prices?
Yes, for self-pay patients. People compare, and a clear price for an initial assessment and follow-up sessions saves a phone call. For insured patients, list the insurers you’re recognised by and what they need to bring.
Do deposits put patients off?
A small deposit, explained clearly at booking, is common for private appointments. Make your cancellation rules easy to find. The Online Booking & Deposits page explains how it works.
Also useful.
Know what to fix. Then decide.
Sammy writes down what’s holding your business back and what to fix first. The Foundation Blueprint is yours within 5 working days of your answers.
From £200No VAT, one payment through Stripe
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