Websites and enquiry systems for high street law firms
M1 Studio builds websites for high street law firms with clear pages for each practice area and a quick, tidy route from first enquiry to a call back. Your firm stays responsible for its own regulatory compliance: M1 builds what the firm specifies and gives no legal or regulatory advice.
By Sammy Morgan, who runs M1 Studio in Chichester. Updated .
- For
- Solicitors
- Fixes from
- £800, no VAT
- Problem pages
- 3
- Group
- Professional services
What gets in the way for solicitors.
- Phone enquiries that ring out
- Someone who has just been given notice or has a buyer waiting wants to speak to a person. If the call goes to voicemail at lunchtime, they often ring the next firm on the list.
- Price and service information to keep current
- The SRA Transparency Rules require SRA-regulated firms to publish price and service information for certain services, including residential conveyancing and uncontested probate. Pages that are hard to update tend to fall out of date.
- Practice areas lumped together
- A single “services” page listing family, property, wills and employment says little about any of them. People searching for one specialism look for a page, and a named solicitor, that deals with exactly that.
- Enquiries that need sorting before anyone can help
- Many first contacts are outside what the firm does, or need a conflict check first. A form that asks the matter type, the other party’s name and the area saves your team calls.
How your customers choose.
People usually need a solicitor because something has happened: a house move, a death in the family, a separation or a problem at work. Many ask friends for a name, then search the specialism and the town, such as “conveyancing solicitor Chichester”, and read reviews. They look for a named solicitor who does exactly their kind of matter, a sense of cost, and a phone number someone answers. Many ring rather than fill in a form, and the firm usually needs to run a conflict check before it can discuss the matter in any detail.
Problems, answered for solicitors.
What fits solicitors.
Fixed prices, or a fixed quote before any work starts. No VAT is charged.
- Foundation Build from £3,500
A site with a page per practice area, your team, space for the price and service information your firm provides, and forms that reach the right person.
Show up locally, look the part.
- Missed-Call Rescue £800
Calls missed while the team is with clients get a text back, and every enquiry lands in one list so none waits until the next day unnoticed.
Missed calls get a text back, automatically.
- Enquiry Quiz £1,800
A short set of questions about the matter type and the other party, so your team can check for conflicts before calling back.
A short quiz that gives visitors an answer, and gives you their details.
- Local Search Fix £800
Your office’s Google profile filled in with your practice areas and hours, and review requests set up for clients at the end of a matter.
Look right when locals search for what you do.
Before you decide.
Something else? Ask Sammy on WhatsApp.
What does the SRA require on a law firm’s website?
For SRA-regulated firms, the SRA Transparency Rules require things such as price and service information for certain services (residential conveyancing and uncontested probate among them), your complaints procedure including how to complain to the Legal Ombudsman, and the SRA digital badge for authorised bodies. Check the current rules on the SRA website: M1 builds the pages your firm specifies but gives no legal or regulatory advice, and the firm stays responsible for compliance.
Can a law firm use missed-call text-back?
Yes, if the wording suits the firm. The text should simply say the call was missed and when someone will ring back, and never discuss a matter. Your team decides what it says. Read how missed-call text-back works.
Should each practice area have its own page?
Usually, yes. People search for the specialism, not the firm type, so a conveyancing page, a wills and probate page and an employment page each have a better chance of matching what they typed. The guide to websites that don’t bring enquiries covers the other common gaps.
Also useful.
Know what to fix. Then decide.
Sammy writes down what’s holding your business back and what to fix first. The Foundation Blueprint is yours within 5 working days of your answers.
From £200No VAT, one payment through Stripe
Not ready yet? Take the free Scorecard, 3 minutes.